Have
you ever had to deal with unhappy customers? Owning your own business it’s guaranteed
to happen! What if one of your best customers had a bad experience with a new pair
of name brand boots that you had sold them. The brand was most popular for the
leather holding up and lasting so long, well hers fell apart within a few
months. What do you do? You’ve already bought tons of these boots from this
company and sold over half of them and haven’t had any complaints yet. Do you
give the customer a full refund, store credit, or nothing at all since you did
not make the boots why should you lose money by taking them back? Personally, I
would give the customer a full refund and let the company know since they may
have had a defect. You definitely want her to know that you care and that you
are trying to help her and also keep her happy so that she will want to return
back to your store. What would you do?
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